Cancellation and Return Policy

Cancellation & Return Policy

Last Updated: September 2026

At Ravee Silk, every order is carefully checked and packed before dispatch. We want to ensure that you receive your saree in the best possible condition.

1. Order Cancellation

Orders can be cancelled only before they are shipped.

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been dispatched, it cannot be cancelled.

If an eligible cancellation is approved before dispatch, the applicable refund will be processed to the original payment method.

2. When Can You Return a Product?

Returns are accepted only in the following cases:

Product received is damaged
Product received is defective
Incorrect product received
Product received is different from the product ordered

Returns are not accepted simply because the customer has changed their mind, unless otherwise specifically stated for a particular product or promotional offer.

3. Return Request Period

Customers must contact Ravee Silk within 48 hours of delivery if they receive a damaged, defective, or incorrect product.

Return requests submitted after 48 hours may not be accepted.

4. How to Request a Return

Please contact us with:

Order number
Customer name
Clear photographs of the product
Clear photographs/videos showing the issue
Photographs of the outer packaging, if applicable

Our team will review the request and confirm whether the product is eligible for return.

Please do not send any product back without receiving return approval from Ravee Silk.

5. Condition of Returned Products

To be eligible for an approved return, the product must be:

Unused
Unworn
Unwashed
Unaltered
In its original condition
Returned with the original packaging and applicable accessories

Products that have been used, washed, altered, damaged after delivery, or returned without prior approval may not be accepted.

6. Replacement or Refund

After the returned product is received and inspected, Ravee Silk may provide:

A replacement product, subject to availability, or
A refund to the original payment method

If a replacement is unavailable, an eligible refund will be processed.

7. Refund Processing

Once the returned product has been received and approved, the refund will generally be processed within 5–7 business days.

The time taken for the refund to reflect in your bank account or payment method may vary depending on the payment provider or bank.

8. Damaged or Tampered Packages

Customers are requested to check the parcel at the time of delivery.

If the outer package appears to be severely damaged or tampered with, please contact Ravee Silk immediately and, where possible, document the condition with photographs or video.

For any eligible damage claim, clear photographic or video evidence may be required.