Refund Policy

Refund & Returns Policy

At Ravee Silk Pvt. Ltd., every order is carefully checked and packed before dispatch. We strive to ensure that you receive your saree in perfect condition.

1. Eligibility for Returns

Returns are accepted only in the following cases:

Product received is damaged or defective
Incorrect product received
Product received does not match the order placed

Products must be unused, unworn, unwashed, and in their original condition and packaging.

2. Reporting a Problem

Customers must contact Ravee Silk within 48 hours of delivery if the product is damaged, defective, or incorrect.

Please provide:

Order number
Clear photographs of the product
Clear photographs/videos showing the issue
Photographs of the packaging, where applicable

Requests received after 48 hours may not be eligible for return or refund.

3. Return Approval

Once we receive the return request, our team will review the details and determine whether the product is eligible for return.

If approved, we will provide instructions regarding the return process.

The product must be returned in its original condition along with the original packaging and applicable accessories.

4. Replacement or Refund

Depending on the availability of the product and the nature of the issue, Ravee Silk may provide:

A replacement product, or
A refund to the original payment method

If a replacement is not available, an eligible refund will be processed.

5. Refund Processing

Once the returned product is received and inspected, an approved refund will be processed to the original payment method within 5–7 business days.

The time taken for the refund to appear in your account may vary depending on your bank or payment service provider.