Ravee Silk Pvt. Ltd. – Shipping Policy

At Ravee Silk Pvt. Ltd., we take great care in processing, packing, and delivering every order. This Shipping Policy explains our order processing, dispatch, delivery, and shipping practices to provide our customers with a clear and reliable shopping experience.

1. Order Processing Time

All orders are processed only after successful payment confirmation.

Orders are generally processed and dispatched within 2–4 business days, excluding Sundays and public holidays.

During festive seasons, promotional periods, or periods of exceptionally high order volume, processing and dispatch may take additional time. Customers will be informed of any significant delays wherever applicable.

For shipping-related assistance, customers can contact our support team through the contact details provided on our website.

2. Shipping Coverage

Ravee Silk Pvt. Ltd. offers shipping across India through reliable logistics and courier partners.

We may use different courier and logistics partners depending on the delivery location, package size, service availability, and other operational factors.

International Shipping

We also accept international shipping requests for selected destinations.

International shipping availability, charges, customs duties, taxes, and estimated delivery timelines may vary depending on the destination country. Customers placing international orders may contact our customer support team for assistance before placing the order.

Any customs duties, import taxes, or other charges imposed by the destination country, where applicable, shall be the responsibility of the customer.

3. Delivery Timeline

For domestic orders within India, delivery generally takes approximately 4–10 business days from the date of dispatch, depending on the destination and courier service.

Delivery timelines are estimates and may vary due to:

• Destination and serviceability

• Weather conditions

• Public holidays

• Courier or logistics delays

• Natural or unforeseen circumstances

• Incorrect or incomplete address information

• Remote-area delivery requirements

• High-volume sales or festive seasons

Ravee Silk Pvt. Ltd. will make reasonable efforts to ensure timely delivery but cannot guarantee delivery within a specific number of days.

4. Shipping Charges

Shipping charges, if applicable, will be displayed clearly at checkout before the customer completes payment.

From time to time, Ravee Silk Pvt. Ltd. may offer free shipping or promotional shipping offers. The applicable terms and conditions of such offers will be communicated through our official website or other official communication channels.

For international orders, shipping charges may vary depending on the destination, package weight, dimensions, and courier service.

5. Order Tracking

Once an order has been dispatched, tracking information will be provided through the available communication channels, such as:

• SMS

• Email

• WhatsApp, where applicable

• Customer account/order dashboard

• Order tracking page on our website

Customers can use the tracking information provided to monitor the status of their shipment.

6. Delivery Responsibility

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.

Ravee Silk Pvt. Ltd. will not be responsible for delivery delays or failed delivery attempts caused by:

• Incorrect or incomplete address details

• Incorrect PIN code

• Unreachable or incorrect phone number

• Customer unavailability

• Refusal to accept the shipment

• Inability of the courier to access the delivery location

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, or customer refusal, additional shipping charges may apply for re-shipment.

7. Damaged or Tampered Parcels

Customers are requested to carefully inspect the outer packaging at the time of delivery.

If the parcel appears to be severely damaged, opened, or tampered with, customers should, wherever possible, refuse to accept the delivery and immediately contact Ravee Silk Pvt. Ltd. customer support.

If a customer accepts a parcel with visible damage or tampering, they should contact us as soon as possible with clear photographs and relevant order details.

Any damage-related claim will be handled in accordance with our Returns & Exchanges Policy.

8. Address Changes

Once an order has been confirmed, address changes may not always be possible because the order may already be processed or dispatched.

Customers who need to change their delivery address should contact our customer support team as soon as possible after placing the order.

Ravee Silk Pvt. Ltd. will try to accommodate the request where operationally possible, but cannot guarantee that an address change can be made after dispatch.

9. Delayed or Undelivered Orders

If your order has not been delivered within the estimated delivery period, please contact our customer support team with your order number.

We will coordinate with the relevant courier or logistics partner and provide available tracking or delivery information.

Delivery delays caused by courier partners, weather, natural events, strikes, government restrictions, or other circumstances beyond our reasonable control may take additional time to resolve.

10. Undeliverable or Returned Shipments

If an order is returned to Ravee Silk Pvt. Ltd. because it could not be delivered due to an incorrect address, customer unavailability, refusal of delivery, or other customer-related reasons, we may contact the customer to arrange further delivery.

Any additional shipping or re-delivery charges, where applicable, may be payable by the customer.

11. Contact Us

For any questions regarding shipping, delivery, tracking, or your order, please contact Ravee Silk Pvt. Ltd. through the contact details available on our website.

Ravee Silk Pvt. Ltd.
Salem, Tamil Nadu, India

Phone: +91 7448888730 , +91 9360105339

Email: raveesilkwebsiteupi@gmail.com. & raveesilks@gmail.com

We recommend keeping your order number ready when contacting our support team so that we can assist you more quickly.

12. Policy Updates

Ravee Silk Pvt. Ltd. reserves the right to update or modify this Shipping Policy from time to time to reflect changes in our shipping practices, courier services, business operations, or applicable requirements.

Any updated version will be published on this page with the revised effective date.

Last Updated: September 2026

Cancellation & Return Policy

Last Updated: September 2026

At Ravee Silk, every order is carefully checked and packed before dispatch. We want to ensure that you receive your saree in the best possible condition.

1. Order Cancellation

Orders can be cancelled only before they are shipped.

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been dispatched, it cannot be cancelled.

If an eligible cancellation is approved before dispatch, the applicable refund will be processed to the original payment method.

2. When Can You Return a Product?

Returns are accepted only in the following cases:

• Product received is damaged

• Product received is defective

• Incorrect product received

• Product received is different from the product ordered

Returns are not accepted simply because the customer has changed their mind, unless otherwise specifically stated for a particular product or promotional offer.

3. Return Request Period

Customers must contact Ravee Silk within 48 hours of delivery if they receive a damaged, defective, or incorrect product.

Return requests submitted after 48 hours may not be accepted.

4. How to Request a Return

Please contact us with:

• Order number

• Customer name

• Clear photographs of the product

• Clear photographs/videos showing the issue

• Photographs of the outer packaging, if applicable

Our team will review the request and confirm whether the product is eligible for return.

Please do not send any product back without receiving return approval from Ravee Silk.

5. Condition of Returned Products

To be eligible for an approved return, the product must be:

• Unused

• Unworn

• Unwashed

• Unaltered

• In its original condition

• Returned with the original packaging and applicable accessories

Products that have been used, washed, altered, damaged after delivery, or returned without prior approval may not be accepted.

6. Replacement or Refund

After the returned product is received and inspected, Ravee Silk may provide:

• A replacement product, subject to availability, or

• A refund to the original payment method

If a replacement is unavailable, an eligible refund will be processed.

7. Refund Processing

Once the returned product has been received and approved, the refund will generally be processed within 5–7 business days.

The time taken for the refund to reflect in your bank account or payment method may vary depending on the payment provider or bank.

8. Damaged or Tampered Packages

Customers are requested to check the parcel at the time of delivery.

If the outer package appears to be severely damaged or tampered with, please contact Ravee Silk immediately and, where possible, document the condition with photographs or video.

For any eligible damage claim, clear photographic or video evidence may be required.

9. Non-Returnable Products

Returns may not be accepted for:

• Used or worn products

• Washed products

• Altered or customized products

• Products damaged after delivery due to improper handling

• Products returned without prior approval

• Products reported after the applicable return period

• Products specifically marked as non-returnable

10. Contact Us

For cancellation, return, replacement, or refund assistance, please contact us:

Ravee Silk
Ravee Silk Pvt Ltd
104, New Road, Near Shield Mens Wear Shop
Elampillai – 637502
Tamil Nadu, India

Phone: +91 7448888730 , +91 9360105339
Email: raveesilkwebsiteupi@gmail.com. & raveesilks@gmail.com

When contacting us, please keep your order number ready for faster assistance.